PRIVACY POLICY

Last updated: February 20, 2026

WHO WE ARE

Earthscapes ("we," "us," or "our") is a hardscape design and installation company based in Jacksonville, Florida. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.earthscapes.earth or interact with our services.

INFORMATION WE COLLECT

Information You Provide

When you fill out our contact form or use our estimate tool, we collect:

  • Name, email address, and phone number
  • Property address
  • Project details (service type, square footage, budget range, timeline)
  • Any additional information you include in form messages

Information Collected Automatically

When you visit our website, we automatically collect:

  • Device type, browser type, and operating system
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and referral source
  • Phone call activity (via CallRail call tracking)

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Respond to your inquiries and provide project estimates
  • Schedule consultations and manage your project
  • Improve our website and marketing efforts
  • Measure advertising effectiveness
  • Comply with legal obligations

THIRD-PARTY SERVICES

We use the following third-party services to operate our business:

  • Pipedrive — Customer relationship management. Form submissions and estimate data are stored in Pipedrive to manage leads and projects.
  • Google Analytics (GA4) — Website traffic analysis and user behavior.
  • Google Ads — Advertising and conversion tracking.
  • Google Tag Manager — Tag management for analytics and marketing scripts.
  • Meta (Facebook) Pixel — Advertising measurement and audience building.
  • CallRail — Phone call tracking and recording for quality assurance and lead attribution.
  • Vercel — Website hosting and content delivery.

Each of these services has its own privacy policy governing how they handle data. We encourage you to review their policies.

COOKIES AND TRACKING

Our website uses cookies and similar technologies through Google Tag Manager. These include:

  • Analytics cookies to understand how visitors use our site
  • Advertising cookies to measure ad performance and deliver relevant ads
  • Call tracking cookies to attribute phone calls to marketing channels

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. Contact and estimate data is stored in our CRM system for the duration of our business relationship and a reasonable period thereafter.

YOUR RIGHTS

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise any of these rights, contact us at info@earthscapes.earth.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information. Form data is transmitted over HTTPS encryption. API keys and sensitive credentials are stored securely in server-side environment variables and are never exposed to your browser.

CHILDREN'S PRIVACY

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

CONTACT US

If you have questions about this Privacy Policy, contact us at:
info@earthscapes.earth
(904) 620-0626